Audi has announced an extension on extended warranty and service plans for its customers in India. For all customers whose extended warranty...
Audi has announced an extension on extended warranty and service plans for its customers in India. For all customers whose extended warranty or service packages were set to expire during the lockdown period (March 15 - April 15, 2020), they will have the opportunity to extend their plans to service their Audi cars. In terms of policy issuance, customers were earlier allowed to buy a new standard extended warranty till the date of the expiry of their standard warranty. With this announcement, customers will have an additional two month window, if they are unable to buy a new extended warranty on the account of lockdown, before the expiry of standard warranty.
The Audi Q8 was launched at the beginning of this year
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Balbir Singh Dhillon, Head of Audi India, said, "Customers are at the core of our business and everything we do, we do it for them. In line with this strategy - we are offering a new Extended Warranty and service packages for customers who can now continue to reap benefits of being part of the Audi family. Our teams are geared to extend all the necessary support in addition to making sure that their service and warranty packages are extended. We would like to urge all our customers to stay home and stay safe."
In terms of extended warranty claims, customers were allowed to claim in case of any failure till the expiry of their existing extended warranty. With this announcement, the extended warranty period has been extended by a month or 3000 km (whichever comes early) from the last date of lockdown. In case of service plans, customers can get an extension of 30 days/3000kms for cars whose expiry date is between the lockdown periods.
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